Weekend Business Development Manager

£15k per year
06 Jul 2018
03 Aug 2018
Samantha Hoskins
Contract Type
Part Time


Working hours  Friday 16.00-20.00   Saturday 08.30-18.00    Sunday 08.30-18.00    Monday 09.00-13.00 (25 hours)

Main Purpose of the role:
The Weekend Business Development Manager holds overall responsibility for delivering floor weekend KPI targets and branch administration, through the performance management and support of all sales/admin related activities within the business including;

Driving call stats, valuation targets to create quality listing opportunities.  Cross sales captured whenever possible and delivery of a 5 star service to enhance the branch working relationship. Follow operating policies, processes and systems in line with company standards.

Complete performance reviews, 1-2-1's and any other formal meetings required which are not possible to be held on a weekday due to employee's working hours.

The Ideal candidate would be a tenacious sales person who may have some Estate Agency experience or a good knowledge of buying/selling looking to get into management.

·Broad substantial experience of Estate Agency or Sales environment is preferable
·Estate Agent Senior Negotiator/ABM Level preferable but not essential
·Previous experience of a challenging workload environment
·Previous team management experience

Activities/Main duties
·Generate Valuations through proactive customer contact
·Cross sell our products and services
·Deliver administration to all regions covered
·Respond to team queries
·Deal with non-routine customer enquiries
·Measure and drive performance to deliver results and report on KPI to the Operations Manager at the end of each shift
·Maintain effective communication and relationships with colleagues within and outside of the division
·Support and promote the maximisation of cross sales of products and services
·Support and promote the maximisation of referrals across businesses
·Work to agreed company policies and process at all times and ensure colleagues do the same
·Keep up to date operations updates and other company communications and ensure that any changes/updates are embedded within the team in the absence of the manager
·Delivers a 5 star service to create 'Raving Fans'
·Support and promote brand values and the embedding of the group's core beliefs
·Maintain all records relating to the role to a high standard and in line with data protection
·Use confidential information with due care and attention when transmitting knowledge to internal and external stakeholders
·Identify and provide solutions to problems and where appropriate report to senior manager
·Ensure Health and Safety of all colleagues and all reporting is carried out in compliance with legislation and company policies and procedures
·Prioritise and delegate workloads within the team
·Carry out recruitment and selection needs for business when requested.

·Performance manage an effective team to support the estate agency business
·Manage in a manner that is informative, persuasive and clear to deliver results
·Be open, honest and act with integrity with all colleagues at all times. Show all colleagues respect at all times.
·Show regard for the general well-being/welfare of all those in the team
·Maintain moral within the team and create a positive and proactive working environment
·Ensure resources are aligned to the needs of the team
·Take the required measures to ensure the health and safety of the team
·Focus on the three keys of management; recruitment & selection, training & development and activity & performance management
          Recruitment & Selection
·To support the management team where required conducting telephone & face to face interviews
         Training & Development
·Coach colleagues within the team to reach their full potential
·If requested prepare colleagues for training courses and follow up on learning.
          Activity & Performance Management
·Regularly observe the activities of the team and provide candid and constructive feedback and coaching

Success Measures

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